ILoveThisBox Customer Service Part 2!

I got a surprise package in the mail today from ILoveThisBox.


No, it wasn't the May box, but it was a replacement candle and Chikii bronzer!


If you remember, I had contacted ILoveThisBox after receiving a smashed candle and Chikii bronzer all through my box. They asked me if I'd like a refund or to wait and receive replacement items. I asked for a refund and I got my full $14.95 back in my account that same afternoon. Now they have also sent me replacement items! 


I have to say, the customer service from ILoveThisBox has been really great. I cannot fault their service at all. 


Sadly, my poor replacement candle was also smashed... despite careful packaging. Damn you Australia Post, you bastards!!! The Chikii bronzer packet was folded over and taped shut so there was no leakage.


Despite another smashed candle, I really cannot complain. They handled my initial complaint well and even went one step further by sending out replacement items as well as the refund. To me, it's more about the gesture. I really appreciate it.


Thank you ILoveThisBox! I hope the month of May will be a fresh start!

ILoveThisBox Customer Service

Hi guys,


After my emotional rant last week over the disappointing April box, I calmed down enough to write an email to the ILoveThisBox support team.


I have to admit, at best I expected a replacement item, maybe just an apology. 


Instead they offered to refund the FULL COST of the box. That's $14.95, the ENTIRE COST of the box refunded to me. It was a choice between this or waiting for a replacement (of the candle). I sent them a reply this morning asking for the refund. By 4.30pm they had refunded the $14.95 back to me. 


Wow. I'm overwhelmed. I really wasn't expecting an offer of a full refund and I certainly didn't expect it to happen so quickly. 


So, although I still strongly disliked the April ILoveThisBox, their customer service cannot be faulted.


Thank you ILoveThisBox!


Let's start fresh this month!