Hi guys,
After my emotional rant last week over the disappointing April box, I calmed down enough to write an email to the ILoveThisBox support team.
I have to admit, at best I expected a replacement item, maybe just an apology.
Instead they offered to refund the FULL COST of the box. That's $14.95, the ENTIRE COST of the box refunded to me. It was a choice between this or waiting for a replacement (of the candle). I sent them a reply this morning asking for the refund. By 4.30pm they had refunded the $14.95 back to me.
Wow. I'm overwhelmed. I really wasn't expecting an offer of a full refund and I certainly didn't expect it to happen so quickly.
So, although I still strongly disliked the April ILoveThisBox, their customer service cannot be faulted.
Thank you ILoveThisBox!
Let's start fresh this month!
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